VoIP systems allow businesses to communicate over the Internet. Switching a company’s telecommunications to running over the internet has so plenty of benefits that we constantly cover on our blog. However, using the Internet creates a new set of audio quality challenges. These are small issues that usually have a simple troubleshooting process to resolve them. Failing to address these challenges can compromise customer relations and slow your business down, so we came up with a list of helpful tips to improve your business VoIP call quality.
Bringing Down Bandwidth Use
Besides purchasing an Internet connection with a higher contention ratio, you can also reduce bandwidth use through simple changes to your day-to-day business operations. Your company can free up bandwidth by cutting down on simultaneous calls, pausing all downloads whenever someone has to use the VoIP, and reducing the number of items on your company’s computers that run when the computers start up. You can also instruct automatic backup programs and file transfers to occur late at night, ensuring that they will only take up bandwidth when no one else is using it.
To more comprehensively reduce bandwidth use and increase VoIP speed, consider running regular network speed tests on each of your computers. This will allow you to track changes in Internet use and identify the parts of the day when your business uses the most bandwidth. You can then devote the parts of the day when the contention ratio is the lowest to outbound calls.
Calibrating Quality of Service
Limiting VoIP calls to times of low bandwidth use is not always possible, especially if your business receives a large number of inbound calls. To ensure that enough bandwidth will be available at all times of the day, you can adjust your network’s Quality of Service features to prioritize VoIP calls above other programs. Open your router’s setup application on your computer, click on the “applications” option, and instruct the router to prioritize VoIP traffic. Your router will then ensure that whatever other applications are being used at any given time, VoIP will have enough bandwidth space.
Fighting Against Feedback
Feedback occurs when your voice plays on the receiver’s speakers, is picked up by that person’s mouthpiece, and travels back to your speakers, creating an echoing sound. If left unchecked, feedback builds up over time, drowning out your voice and making the call difficult to understand.
Though you can reduce the potential for feedback by lowering the volume of your speakers as much as possible, a more comprehensive solution is to install a phone with a lower frequency. High frequency phones pick up more ambient sounds, increasing the potential for feedback. Lowering the frequency helps ensure that you and your receiver’s voices are the only sounds that will be transmitted, and will only be transmitted once.
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