The emergence of VoIP has had a major impact on how people communicate over long distances. There are few people these days who haven’t used, or at least heard of, Skype. What many people may not know, however, is that Skype is nothing but a practical implementation of VoIP. Aside from using the technology for personal use, VoIP has been making rapid inroads into the realms of business applications and usage as well. A lot of the time, companies switch to VoIP to “keep up with the times” since it has pretty much become the norm recently. But VoIP does a lot more than just rid a business of high telephone bills. Check out these ways VoIP changes the way you do business.
1. Improve Customer Support
Premium VoIP features can be used quite effectively to make your business sound more professional and provide better customer support. Here are some examples of how:
- Custom music On Hold: Choose music that is relevant to your audience and avoid leaving them on a awkward silent hold.
- Auto Attend: Allows callers to choose, and eventually reach, the right extension through interactions with an integrated voice recording.
- Monitoring Tools: Allow an employee to guide another employee while they’re on a support call, without the customer being aware.
2. Bolster Internal Communications
VoIP has plenty of useful call-routing features such as easy conferencing, do-not-disturb and “find me, follow me,” that can help your business transform internal communications within your company so that your employees become much more efficient and productive. Communicating with employees in another department or part of the building becomes as easy as the touch of a button. Plus with features like Presence, you can easily see when other employees are already on calls, helping avoid misunderstandings.
3. Go International, Without Exorbitant Telecommunication Costs
Many businesses are forced to restrict sales to domestic markets only because of high costs associated with international/overseas telecommunications. VoIP reduces these costs, allowing you to expand your domestic business to international markets in an affordable and profitable way.
4. Reduce Overall Telecommunication Costs
The running costs of VoIP are substantially lower when compared to those of conventional telecommunications services, meaning that you can reduce your business’ phone bills significantly by going with VoIP. In the early days of VoIP, there used to be some quality issues associated with it that caused it to be somewhat less than perfect. Since then, the VoIP technology has evolved to a state of sophistication where it’s actually surpassed the voice quality of traditional systems. Better product, for lower price? It’s a no brainer.
These are only a few ways in which VoIP can change the way you do business for the better. Today, organizations — both small and large, private and government — are increasingly taking to VoIP across the world, and the reason why is clear.
The post 4 Ways VoIP Changes The Way You Do Business appeared first on ActivePBX | Phone Systems > Evolved.